James had worked from home since 2020. By 2023 he'd stopped pretending that was going to change.
The room he used was the back bedroom — small, north-facing, a window that looked onto the neighbour's fence. He'd furnished it practically: a desk from a Swedish flatpack retailer, a chair that was adequate, three cardboard boxes of books that had never found a shelf. The boxes had been there since he moved in. After a while he stopped seeing them.
The problem wasn't the room. The problem was that the room never stopped being the room. At seven in the evening, after the laptop had been closed and dinner had been eaten, he'd walk past the door and feel the pull of it — the unfinished email, the thing he'd meant to check, the general low hum of work that had no off switch. The room didn't know how to be anything other than what it was.
"I didn't go in there on weekends," he says. "Which sounds like a solution. It wasn't."
He'd been thinking about built-ins for a year before he called anyone. He had a clear picture of what he wanted: floor-to-ceiling shelving across the full back wall, a desk that could be concealed when not in use, and a rolling ladder. The ladder he'd seen in a photograph somewhere and hadn't been able to let go of — something about it felt like a commitment. A room that warranted a ladder was a room that took books seriously.
He called two joiners before Tom. The first quoted from photographs without seeing the space. The second arrived, measured the wall, and sent a figure three days later with no other communication. James didn't respond to either.
A colleague mentioned Tom's name. Said he was harder to get hold of and worth the wait.
Tom came on a Thursday evening after work. He asked to see the whole flat before he looked at the room. James showed him through — the living room, the kitchen, the hallway lined with framed prints. Then the back bedroom.
Tom stood in the doorway for a moment. Looked at the window. Looked at the wall. Looked at the boxes of books on the floor.
"How long have they been there?" he asked.
"Four years," James said.
Tom nodded like that told him something.
They talked for an hour. Not about specifications — about how James used the room, what time he started work, what time he wanted to stop, whether he worked better with books around him or found them distracting. Tom asked whether the laptop stayed in the room or travelled through the house. He asked about the afternoon light and whether James found it useful or annoying.
James had come prepared to talk about timber species and shelf depths. He hadn't expected to talk about his working habits.
"It felt like a therapy appointment," he says. "I mean that as a compliment."